Thank you for shopping with YOX SHOP. We strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied with your order, please review our Refund and Returns Policy below.
1. Eligibility for Returns
You may return most items purchased from YOX SHOP within 30 days of receipt for a refund or exchange. To be eligible for a return, the item must be:
- In its original condition and packaging
- Unused and undamaged
- Accompanied by a receipt or proof of purchase
Note: Certain items, such as custom-made or personalized products, may not be eligible for returns.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our Customer Service team at support@yoxs.shop with your order number and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number and detailed instructions on how to return your item.
- Package and Ship: Carefully pack the item(s) in their original packaging and include the Return Authorization Number. Ship the package to the address provided in the return instructions.
3. Refunds
Once we receive and inspect your returned item(s), we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.
4. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item. Shipping charges for the new item will apply.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@yoxs.shop with photos of the damage and your order number. We will arrange for a replacement or issue a refund based on your preference.
6. Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalized products
- Items marked as non-returnable at the time of purchase
7. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of the returned item.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact our Customer Service team at support@yoxs.shop.
Thank you for choosing YOX SHOP. We appreciate your business!